Extended Stay America - Long Island - Melville

Business response:

Dear Andrew, Thank you for choosing to stay with us. We're delighted that your stay at Extended Stay America was tranquil. Your comfort is important to us, and we're glad we could provide a peaceful environment for you. We look forward to welcoming you back for another quiet stay soon!Sincerely,Hotel Management 

Business response:

Dear Jasmin, Thank you for choosing Extended Stay America and for taking the time to share your review. We are dedicated to providing a comfortable and pleasant atmosphere for all our guests, and we love that you had an exceptional stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Marsha, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the experience with odor in the hallway during your visit. Our team is dedicated to maintaining a comfortable environment for all guests, and we apologize for falling short of your expectations in this regard. Rest assured, we will address this issue promptly to ensure a more pleasant stay for our future guests. Thank you for bringing this matter to our attention.Sincerely,Hotel Management 

Business response:

Dear Eugene, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. We strive for excellence and are thrilled you appreciated our quiet atmosphere and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled to rotate, and we will gladly share your feedback with the appropriate team as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management