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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Lobby smelled of urine as soon as you walked in and the elevator smelled the same. The elevator made very concerning creaking sounds as well. Our room-The floors in the entry way/ kitchenette and bathroom were sticky. The shower had dark drip spots on the outside and inside of the tub. The carpet was very worn.
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you encountered during your stay. Your feedback is important, and we'll investigate and address the issues you mentioned. Maintaining a clean and pleasant environment is a priority, and we'll work diligently to ensure a better experience in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another opportunity to serve you.SincerelyHotel Management
Staff overall was very professional and pleasant
Business response:
Dear Vianne, Thank you for staying with us and posting your review. We aim to provide an exceptional experience for our guests, and we’re happy our staff could make that happen for you. We look forward to hosting you for many more visits to Extended Stay America.Sincerely,Hotel Management
You get what you pay for. I chose this property because it was more moderately priced than Hilton or any others in the area. I guess it comes down to the old saying you get what you pay for. My first room REAKED of smoke and they moved me to another one. Then iron was broken. Very very noisy at night. Bathroom countertops stained with …I don’t know what. The plexiglass at the check in was filthy. Ranica was nice (I think manager) but staff was hard to find many times. My biggest issue was the two howling dogs in the room nex... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for your review and for allowing us the opportunity to improve. Sincerely,Hotel Management
The room was fine and the bed was comfortable, nice and dark with the curtain for good sleeping, it was nice and quiet as well The TV was very small, and no cups for drinking water or rinsing your mouth for brushing Overall i was very satisfied
I asked for cups and never got it. Not one has the courtesy to say we don’t have any. Stove was dirty , not that I was using it , but I expected the place to be clean.
Business response:
Dear Alma, Thank you for choosing us. Please accept our apologies for the issues you encountered in your room. Although our housekeeping team works hard, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. Our front desk team is always available to help you with the best solution while you are with us, but we regret if they were not helpful in handling your concern. We will instruct them to keep the dishes ready ... read more
Extended stay with no spoon. Oddly at this extended stay I had to ask for dishes and silverware, which they had some trouble producing upon request. I was there two days and gradually got all the dishes and silverware I needed through repeated trips to the front desk.
Business response:
Dear Christopher, Thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need. However, we are sorry for the difficulties in the room with not having the complete set of kitchenware available. We will instruct our front desk team to keep the stock of dishes to avoid this situation. Please treat this as a rare incident, and we hope you will stay with us again for a seamless experience. Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.