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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for cups and never got it. Not one has the courtesy to say we don’t have any. Stove was dirty , not that I was using it , but I expected the place to be clean.
Business response:
Dear Alma, Thank you for choosing us. Please accept our apologies for the issues you encountered in your room. Although our housekeeping team works hard, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. Our front desk team is always available to help you with the best solution while you are with us, but we regret if they were not helpful in handling your concern. We will instruct them to keep the dishes ready ... read more
Extended stay with no spoon. Oddly at this extended stay I had to ask for dishes and silverware, which they had some trouble producing upon request. I was there two days and gradually got all the dishes and silverware I needed through repeated trips to the front desk.
Business response:
Dear Christopher, Thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need. However, we are sorry for the difficulties in the room with not having the complete set of kitchenware available. We will instruct our front desk team to keep the stock of dishes to avoid this situation. Please treat this as a rare incident, and we hope you will stay with us again for a seamless experience. Sincerely,Hotel Managem... read more
Comfortable Nice experience with the managerf
Stayed one night and it was suitable for that. Property was clean, room was rest at 2:30. However, we saw bugs in the bathroom at night ( gone in the morning). The breakfast included was only coffee and oatmeal/granola bars and prepackaged muffins.
Business response:
Dear Wendy, Thank you for being our guest. We are glad that, overall, you were pleased with your stay and you liked our property. However, we apologize for not meeting your expectations with our complimentary breakfast. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to w... read more
pretty good，
Business response:
Dear Yeung, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case too. Your compliments for the staff are shared with the entire team for encouragement. We look forward to hosting you again on your next visit to our location, which you liked.Sincerely,Hotel Management
The elevator button to the 2nd floor did o=not work very well. there were visible patches in the walls all over. The place just looked run down and in need of some work. I wouldn't be excited to stay there again.
Business response:
Dear John, Thank you for choosing us. It is glad to know you had a pleasant time here. However, we are sorry for not meeting your expectations and have noted your observations regarding the need to update and renovate. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The rooms were ok, it’s nice they have a kitchen also in the room. I think it could’ve been cleaner.
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 4.1 star rating with 1,212 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.