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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay there again. Rooms were not cleaned. Breakfast was coffee and tiny muffin or oatmeal bar.
Business response:
Sally, thank you for your review. We apologize for the cleanliness issues you experiencedin your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts going forward. We will also share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us anoth... read more
Unfortunately, the room I was given had a horrible wet, moldy and stifling smell the moment I entered the room and the carpet was damp. Apparently they had shampooed the carpet, closed all the windows and turned off the AC and the left the room like that for hours. The hotel did change my room to one that smelled fresh but it was still very inconvenient. Also the condition of the hotel in general was very old and worn out. Everything seems to have been made with cheap materials. There’s no staff immediately present during la... read more
Business response:
Shayna, thank you for sharing your experience. We are truly sorry for the cleanliness issue you experienced in your initial room and regret the inconvenience it caused. Although our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback has been shared with the appropriate team so that we can make our future guests visit... read more
Double charged and not refunded, no response This location double charged me for my booking and does not respond when contacted about a refund nor do they provide an explanation of the second charge. Make sure you keep checking your credit card for extra unexplained charges
Business response:
Thank you for bringing this to our attention. We take all guest feedback very seriously. As your review is anonymous, we would need more information to properly investigate your concerns. Please contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again.
Horrible place, rooms were not clean, people doing noise all night.
Business response:
Thank you for your feedback. We sincerely apologize for the for the cleanliness issues you encountered in your room. Please be assured that we have shared your concerns with our housekeeping team in order to be more diligent with our efforts going forward. We're also sorry you were disturbed by noise from other guests of the hotel. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore your confidence in us. Sincer... read more
Room was dirty. It needed to be vacuumed. Hair was on the counter and dishes were in the sink.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope this unfortunate situation will not prevent you from staying with us again. ... read more
The hallway smells like wet dog. Maybe it was the carpet but the smell was unbearable. The breakfast was a joke.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management
Unfriendly staff.dirty and smelly carpet and room very dirty, we supposed to be here 5 nights but we left the first night. So dirty beyond belief.
Business response:
Thank you for your review. Please accept our apologies for the cleanliness and for the service issues you encountered during your stay. We assure you that your concerns have been discussed with our housekeeping team, and we will be more diligent with our efforts. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Two Stars is Being Generous This is an extended stay place with a kitchen, but the kitchen had no cups, plates, silverware, etc. There was no coffee maker. The room smelled like smoke.
Business response:
Donald, thank you for reviewing our hotel. We apologize for the smoke odor you experienced in your room and for the inconvenience you had due to our hotel policy. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a ... read more
Business response:
Keith, thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.