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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Requested a wake up call but did NOT get ay wake up call. As a result I woke up AFTER the breakfast was over and missed my first meeting. Spoke to desk at check-out and requested Manager to phone but I also never got that call !
Business response:
Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management.
Business response:
Heather, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn’t like that the staff and management were very rude and disrespectful I will NEVER do services with them ever again
Business response:
Thank you for taking time to post your online review. It is our mission to provide our guests with the best service possible. We see that we missed the mark during your stay, and we apologize for that. We hope you will consider us again the next time your travels bring you to city. Sincerely, Hotel Management
Absolutely disgusting. All three rooms I rented were filthy and beds were not made once checked in.
Business response:
Thank you for taking time to review your visit to our hotel. We are truly sorry we failed to provide you a spotless accommodation and regret you had a disappointing experience. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
bad choose The place smell to smoke all kind...the breakfast is almost nothing, it is better definitely to go out for a decent one, I had new reservations for the coming week but I decided to canceled and move to another hotel.
Business response:
Ricardo, thank you for being our guest. We are sorry for the smoke odor you experienced and that ruined your stay. We have asked our housekeeping team to deep clean the areas to remove the smell. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Helen, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disappointed I’ve stayed at this hotel before, and liked it enough to come back. When checking it we were told that there were not queen rooms left and we’d be upgraded to a king room. When we arrived in the room it was not a king and I had requested an accessible room, which the room was not.
Business response:
Kerry, thank you for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. Your feedback is shared with our team to find out where we went wrong and make sure this situation isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Horrible Horrible
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Undertrained staffed Hotel. Absolutely horrendous horrible. Horrible customer customer, horrible management, unclean, unhealthy accommodation. Board of health should pay them a visit
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.