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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfriendly staff.dirty and smelly carpet and room very dirty, we supposed to be here 5 nights but we left the first night. So dirty beyond belief.
Business response:
Thank you for your review. Please accept our apologies for the cleanliness and for the service issues you encountered during your stay. We assure you that your concerns have been discussed with our housekeeping team, and we will be more diligent with our efforts. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Two Stars is Being Generous This is an extended stay place with a kitchen, but the kitchen had no cups, plates, silverware, etc. There was no coffee maker. The room smelled like smoke.
Business response:
Donald, thank you for reviewing our hotel. We apologize for the smoke odor you experienced in your room and for the inconvenience you had due to our hotel policy. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a ... read more
Business response:
Keith, thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Its always a semi great stay when I use an extended stay, because It feels like home, however the. Shower was SUPER disappointing, and a reeked of old sour milk abd cigarette/weed smoke, but nonetheless my sleep was good.
Business response:
Thank you for sharing your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Your comments have been shared with our Housekeeping team to ensure we are more diligent moving forward, and we have asked them to make sure proper procedures are being followed to remove the smoke smell. Also, our maintenance team is checking the shower and making the necessary repairs. We hope you will visit us again for an even better experience. Sincerely, Hotel Management
First day got in bed blanket had hair all over it. Hotel denied that a dog stayed in room. Handed me new blanket for me to change it. Second day not hot water in the morning. Front desk said boiler broke and they were fixing it. Third day pounding on my door at 7:15 maintenance to vacuum a/c filter. I packed my suitcase and checked out went elsewhere. Hotel poor service, needs an overhaul.
Business response:
Maryann, thank you for being our guest. We are sorry for the difficulties you had while staying with us and for the inconvenience it caused. Your feedback has been shared with the appropriate team members to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This Hotel is in a good location, the overall cleanliness was ok. When I checked in, they checked me in to someone else's room so from the very beginning I was nervous the same would happen to me and someone would be let into my room the way I was. The hotel is smoke free, but the room I stayed in clearly had been smoked in as it had a stale smoke smell the entire time.
Business response:
Remy, thank you for being our guest. We are sorry for the negligence of our staff and for the inconvenience it caused. This is not a usual occurrence at our hotel, and we are reviewing this with the concerned team to improve our future guests’ experiences. Sometimes we have guests who do not adhere to the property rules concerning our non-smoking policy, and that can be challenging for all concerned. And we have asked our housekeeping team to make sure your room receives a deep clean to remove the smoke smell. We hope you wi... read more
Business response:
Alerte, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Awful This was probably one of the worst hotels I've stayed in. It smelled bad, even in the hallways. The room felt stuffy and sticky. It was not clean at all. We stayed for 2 nights and never got housekeeping service. When I asked about it I was told that it was not a full service hotel even though it advertised daily housekeeping when I booked the room. The staff was unfriendly and should be better trained on customer service. We had a non smoking room but the bathroom smelled of smoke. As if having to be in town for a fun... read more
Business response:
Trish, thank you for being our guest. We are sorry for the cleanliness issues you had while you were here and that the smell of smoke compromised your stay. Your comments have been discussed with our Housekeeping team to make sure we redouble our efforts towards providing our guests with the clean and comfortable accommodations they deserve. Also, we apologize for the poor service you received from our staff, and your feedback will be used as a training opportunity to improve our future guests’ experiences. We would love to ... read more
room was not ready at 4pm. no one cared by the time I got into my room un packed .left came back my toilet was clogged they said had to wait till next day to plunge. no night staff.never will go back. there three days never cam in to change towels or clean trash.....
Business response:
Thank you for your feedback. We apologize your room was not ready upon your arrival and for the difficulties you had during your stay. Your comments have been discussed with the concerned teams to see what went wrong so we can avoid this in the future. Also, we are sorry you were disappointed with our housekeeping policy. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are always happy to provide fresh linens you need during your visit. We hope you will retu... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.