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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
BED BUGS, urine stains on mattress cover, dogs barking ALL NIGHT. If you want fresh towels every day or your trash dumped you have to do it yourself.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Cassandra, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rude front desk lady. The front desk lady was curt, rude and arrogant. She couldn't locate our reservation in spite of me showing her the confirmation email. She refused to search by confirmation number and insisted that the error was committed by hotels.com / expedia while relaying my complete name to the hotel. After 10 minutes of arguing and finger pointing, another staff gentleman showed up. This lady tells utters to her co-worker - "Can you take care of these two guys? I cant solve their problem and they are giving me a... read more
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Never staying here again You can do A LOT better in the area. Unless you don't mind sleeping in filth.
Business response:
Robert, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
At check-in, we had requested a roll-away and it wasn't in the room. The room had a terrible smell, the furniture was old, chipped, small television and sat on a table. The beds were not anchored to the wall, the headboard was painted on the wall (or something like that, it was not attached to the actual bed). The kitchenette did not have anything to cook with -- no plates, utensils, pots/pans, the hotplate was completely rusted and we were afraid to use it. The continental breakfast consisted of coffee, oatmeal, and Nature ... read more
Business response:
Darnika, please accept our sincerest apologies for the issues you experienced and that you were unhappy with our complimentary breakfast. Your feedback will be shared with our brand leaders to determine new breakfast choices. Please know, we have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us ... read more
the entire hallway smelled like dog and there was significant dog hair in the hall ways, it also smelled like cigarettes! The rooms were no equipped with any cooking or eating utensils, you had to request them. The only positive was checking was easy and fast...
Business response:
Khadijah, we apologize for the odor issue you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we do apologize and ho... read more
Dirty beds I woke in middle of night scratching couldn't figure out why, removed sheets my bed was dirty,hair . I had such a rash needed antibiotics cream . Told front desk about problem they didn't even care about looking on my bed. I paid for two beds both were dirty.no hot water,construction on the bldg woke me at 7:30 pounding on roof
Business response:
Sueann, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No Fox News! Very disappointing! Rooms need updating!
Business response:
Thank you for your review. We apologize for not meeting your expectations. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Wehope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.