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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Short Stay, Friendly Staff! Extremely pleasant stay for a short and sweet trip. Quiet, clean and very warm friendly staff.
Business response:
Jamie, thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I was disapointed because the "free breakfast" was merely coffee and granola bars,
Business response:
Brian, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
I was there on a business trip. The room was large and clean. The "free" breakfeast consisted of coffee, packaged muffins, instant oatmeal, and granola bars. And there was no place to eat. I had to go back to my room.
Business response:
Stephen, thank you for choosing our hotel for your business trip. We are glad to read you liked the spaciousness of your room and had an overall pleasant visit. However, we are sorry that you did not like the location of the hotel. We hope to see you again soon. Sincerely, Hotel Management
When I arrived in my room after running around in 99° humid weather all day, there was no shower curtain in the bathroom. I went to the desk and said " can I please have a shower curtain in my bathroom?" I was handed a clean, folded up shower curtain and, apparently, was expected to climb up on the kedge of the tub, remove the curtain rod from it's perch on the wall, thread the curtain onto the rod, then climb back up onto the tub and try to replace the rod, which would have been weighed down w the curtain. Any idea of the l... read more
Business response:
Kathryn, thank you for your recent stay at our hotel and for taking the time to write a review. Please accept our sincerest apologies for our staff falling short in providing exceptional service and for not being attentive to all your needs during your stay. Our culture is to provide memorable experiences by anticipating a guest's needs with a "can do" attitude. It seems we didn't live up to our motto and will make the appropriate changes to better meet that goal. Please be assured that corrective actions are being taken. Th... read more
The staff tried extremely hard to please clients. I got charged $25 a night extra for a small yorkie, that did not bother anyone and didn't bark. I am disputing the charges. Yes big dogs sometimes stink, and are a burden to clean a room after. with carpet cleaning and such you would never know my dog was in the room at all.
Business response:
We appreciate you being our guest It’s nice to read you liked our service and that you had an overall pleasant visit. However, we apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website, and should have also been communicated during your rese... read more
It was a place to stay. As mentioned in other reviews, free breakfast is coffee and granola bars and packaged muffins. There is a Kitchen, but you need to ask for any dishes, utensils, etc. No coffee in the room. It was clean but had a musty smell. Personnel were friendly. They replaced our iron with a new one. 3 pillows and miminal towels. No hair conditioner.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 4.1 star rating with 1,214 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.