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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room height was amazing. very quiet and peaceful , also i love the kitchenette
Business response:
Dear Guest, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our home-like suites made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Just meet my standards. A foul odor in the elevator, the parking lot was not greatly lit, the carpet was torn, there was hair in the in the bed sheets, all the linen looked dingy.
Business response:
Davis, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
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Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Dear Guest, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
It was cheap compared to other options, but you get what you pay for. The room was a smoking room - I was not given the option of a non-smoking room. The "breakfast" is a coffee urn with creamers and small wrapped muffins. The wifi was free, but I didn't trust it, so I don't know if it works. This is a place for workers who need a place to stay. It's fine for that, but not for travelers.
Business response:
Thank you for choosing our hotel. We are sorry for the smoke odor you encountered in your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we regret not meeting your expectations with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope to have another opportunity to welcome you back soon so that we can provide you with a much be... read more
Really comfortable beds and nice kitchen The service was great. The rooms are perfect for family's. The only thing that i think needs some work is the cleaning the rug had a few stains, the bathroom had some hair in the shower and on the toilet. The beds felt so comfortable to sleep in. I love the little kitchen <3<3<3<3<3
Business response:
Steven, thank you for choosing Extended Stay America. We are glad you liked our comfortable beds and liked having a well-equipped kitchen in your suite. It was also nice to know you enjoyed our friendly service. We will share your feedback regarding the cleanliness with our housekeeping team for review and action. We hope we will have the pleasure of welcoming you again when your travels bring you back to the city. Sincerely, Hotel Management
First room they assigned smelled like someone's old grungy socks. Carpet was not clean. Move to another room. 2nd room was ok.
Business response:
Thank you for being our guest and sharing your review. We apologize for the inconvenience you had in your initial room. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our guests moving forward. On a positive note, we are glad our associates made up for this and that you had a pleasant stay in your next room. Hopefully, we will have the opportunity to serve you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,491 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.