Extended Stay America - Los Angeles - Arcadia

Business response:

Thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and sharing your experience. We are glad you liked our comfortable suite and peaceful surroundings. However, we are sorry for your disappointment with our grab-and-go breakfast and our location was not ideal for you. We value your comments and hope to see you again soon on for a better experience. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying with us at Extended Stay America and for being our loyal guest. It is lovely to read you not only liked our convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you so much for making us your preferred choice of hotel. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay. We are sorry for the issues you encountered with the coffee machine and regret that we could not make it up to you while you were here with us. We have alerted our maintenance team about this, and they will check it to fix it immediately. We hope other than this, you had an overall pleasant stay and you will come and stay with us again soon in the future. Sincerely, Hotel Management 

Business response:

Oscar, thank you for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management