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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ESA properties provide *basic* accommodations on the order of Motel 6, but with rudimentary cooking facilities. This property is showing its age, and while clean, clearly is in need of refurbishment.
Business response:
Robert, thank you for your comments. We are sorry our hotel did not meet your expectations and regret the inconvenience caused. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Didn’t really like much. Staff wasn’t at counter much and no maid services.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the service issue you encountered in your suite. Your comments have been shared with the appropriate team to ensure your experience is not repeated. Please know, our housekeeping services are provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you for being our guest, and we hope to serve you better in the future. ... read more
Quick stay and the property and room was clean. Staff was friendly and helpful. Will stay again.
Business response:
Thank you for staying with us and leaving a review of your experience. It is a pleasure to know you enjoyed your stay at our well-maintained property and that our courteous associates took great care of you. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Value Satisfied
Business response:
Scott, thank you for reviewing your stay at Extended Stay America. We are delighted to know you had a pleasant visit and that you liked our friendly associates. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
1. parking lot is scattered with trash. 2. Plates and pots are in the hallway not collected until the next day. 3. shower water is small and cold.
Business response:
Thank you for being our guest. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you all a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,657 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.