Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Katherine, We value guest feedback; therefore, we thank you for taking the time to share yours. We regret any discomfort you experienced with individuals outside our hotel. Please know that our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear lazaro, Thank you for selecting Extended Stay America and sharing your feedback with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we are thrilled this was your experience. Thanks again for your fantastic review; we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Sharon, Thank you for choosing our hotel for your recent accommodation in Los Angeles. We are pleased that you loved our associates' hospitable service and glad our proximity to the airport was convenient for you. However, we are sorry to learn about your disappointment with our property and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue... read more

Business response:

Dear Patricia, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also apologize for our property not having the pool and gym facilities. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, an... read more

Business response:

Dear Leigh, Thank you for writing such a wonderful review of our hotel! We especially appreciate your remarks about our convenient location and meeting your budget. We receive many great compliments about our location, so we are glad this contributed to making your stay perfect. We all here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management