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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property looks to be understaffed and you have to run behind the staff to get things done, key is not working properly, very old properly really need some maintenance, fridge was keep making sound all over the night. towel was dirty, carpet was in very pathetic state. If you look at cost vs comfort and if you are ready to compromise on comfort then it is good.
Business response:
Dear Vijayakumar, Thank you for your feedback. We sincerely apologize for the issues you encountered. We want to assure you that we are committed to improving our services and addressing the concerns you raised. Your comments about staffing, maintenance, and cleanliness will be taken seriously and shared with our team to enhance our guest experience. We hope you will consider giving us another chance to provide you with a better stay in the future. Your comfort is important to us, and we aim to exceed your expectations on yo... read more
Got the job done. Saw one roach in the room, the bathtub was peeling, and there was trash under the bed and in the cupboards from previous occupants. No daily housekeeping. The elevator was shaky and slow.
Business response:
Dear Betsabe, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced. Your feedback about the cleanliness and maintenance issues has been noted, and we will address them internally with our team. We strive to improve our services continuously and hope you will give us another opportunity to provide a better stay in the future. Sincerely,Hotel Management
Good for a quick last minute stay A cheap decent stay. Not the cleanest, or safest vibes, and definitely not a spot to stay if you want breakfast. Breakfast consisted of granola bars and wrapped muffins. Staff was nice, stay was good for the night, wouldn’t stay again.
My stay was good The staff gave great customer service The building is older and some room were under renovation
Business response:
Dear Faye, Thank you for your kind review of Extended Stay America! We're pleased to hear you enjoyed your stay and appreciated our team's service. We are continuously working to improve our facilities and hope to welcome you back for an even better experience soon.Sincerely,Hotel Management
Good
convienent
Business response:
Dear Carl, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,651 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.