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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spacious but Smelly Everything about our stay was wonderful except for the smell in the room. Probably from people cooking in the room over time, but it smelled smoky. I had my husband double check that we had not booked a smoking room. The room was clean and had lots of room for our one year old to move around.
Business response:
Maria - Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your clean, spacious room during your visit with us. Still, I apologize that you were not pleased with the smell of your room. I will be meeting with our housekeeping staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
hotel does not go by hotels.com listing sign at front desk- if you booked online, we may not have your rooms as requested. Front desk person said she emailed (they did not) that all she had were smoking rooms-- took 30 mins to iron out details but they were not very easy to work with.
Perfect Never have a problem staying at Extended stay. I would recommend this place
cheap cheap but clean
Business response:
Lee - Thank you for taking the time to write a review of our hotel. I'm glad to hear that the cleanliness of our hotel met your expectations. Thank you for choosing Extended Stay Hotels. We hope to have the opportunity to provide you with a better stay the next time you're in town.
Front Desk Both times for check in and check out... There was no one at the front desk. I had to wait a few minutes for someone to come help.
Business response:
Stella – Thank you for taking the time to write a review of your stay. I am sorry to hear that nobody was promptly available when you were attempting to check in and out. I will discuss your comments with our staff to ensure this issue does not continue in the future. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
smoke I know most people don't abide by the non smoking room rules. But you can't tell me that the house keeping staff can't make an effort to deodorize or try and hide the smell of smoke in the room. Hint: wash the bed spread. carpet deodorizer
Good for the price The bed is extremely small and the AC is really loud. I can't fall asleep at all.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your air conditioner made noise and that your bed was uncomfortable. To make sure this doesn't happen again, our maintenance staff is working to repair the A/C unit in your room. Still, I am glad that you found your stay to be good overall, especially due to our affordable rates. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ar... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,383 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.