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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place has some of the wiredest crowd I've ever seen. It feels a bit unsafe around to walk around the area.
Very old carpet. Bathroom with exhaust. Garbage bins are full everywhere.
Costumer service not good at all. Room was dirty, noisy and floor full of hairs. I will not recommend this hotel for family trips. More that anything good for a work trip specifically if you work in construction!!
Never again! We stayed in a double den room. One of the beds had a huge dip on the mattress making it super uncomfortable. The floors were clearly dirty. The tub had rust and was clearly old. We asked for extra pillows and towels that never arrived. When I went to the front office to ask a question the woman there seemed bothered. I would not stay here again.
Front desk guy Evan was awesome. The room on the other hand was horrible, dirty property, out dated and damaged. Was not a good choice.
We were charged for supposedly having an undeclared pet, and when we called to dispute it the onsite manager did absolutely nothing to try and help. All she did was accuse us being liars. They were supposed to review the cameras and as far as I know that never happened. They ultimately denied us the refund and sent us to corporate to dispute it. Horrible customer service. Will never stay here again!!!
Business response:
Dear Adrian, Thank you for taking the time to share your experience. We are sorry for the frustration and disappointment caused by the situation and the way it was handled. While there are policies in place regarding pets, every guest deserves to be treated with respect and heard with fairness. Thank you for bringing this to our attention. We hope you'll reconsider and give us another opportunity to provide the care and professionalism you should have experienced from the start. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.