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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Expedia allowed me to book here, but I arrived & there were no rooms available!!!😡
Business response:
Dear Guest, We sincerely apologize for the way things unfolded during your visit. It must have been very frustrating to arrive and find that your confirmed reservation could not be honored, and we deeply regret the inconvenience this caused you. Please know that we take your experience seriously and are reviewing what happened to ensure we can prevent similar issues in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We do hope you will stay with us another time so we can p... read more
The ac did not cool the room
Business response:
Dear Guest, We’re sorry that the air conditioning didn’t function properly during your stay. We understand how uncomfortable that can be, especially when trying to rest. Your comments will be passed along to our maintenance team so that they can address the issue. We truly appreciate your understanding and hope to provide a more comfortable experience on your next visit. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
close to the venue ...limited supplies or none at all for the to go breakfast
Business response:
Dear Guest, Thank you for sharing your feedback. It's great to hear the location worked well for your plans. Guest input helps shape improvements, and your comments about the grab-and-go offerings are appreciated. While options may vary, the goal is always to provide a convenient start to your day. Your experience will be taken into consideration as enhancements are explored. We hope to welcome you back in the future and offer an even more satisfying visit. Sincerely, Hotel Management
Strong odor rooms
Business response:
Dear Guest,We're sorry to hear that the condition of the room didn't meet expectations. This is not the experience we want for our guests, and your feedback will be shared with our team so steps can be taken to ensure this is addressed moving forward. We appreciate the opportunity to improve and hope for the chance to leave a better impression in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
I was really shocked in how rude the front desk was, then having our room locked, hotel staff tried to enter even knowing that I said I will be right there, this happened 2 times out of the 3 nights we stayed, No cleaning service available, you have to take your own dirty towels and exchange them s
Business response:
Dear Guest,It is truly heartwarming to hear that your time with us felt like a home away from home. We are so glad the team made you feel welcomed and cared for throughout your stay. Knowing you were recognized and appreciated means a lot to us. Thank you for your kind words and for choosing Extended Stay America—we look forward to having you with us again soon!Sincerely,Hotel Management
What i didnt appreciate is the staff walking in on you in your room. Was here for 3 nulights and 2 of the three. I had to run and hide cause they just walked in
Business response:
Dear Guest,We sincerely apologize for the disruption you experienced during your stay. We understand how important it is for guests to feel secure and undisturbed in their rooms, and we are genuinely sorry to hear that your privacy was compromised. Please know that we take this matter seriously, and we will work closely with our team to address the situation and reinforce our commitment to guestroom access. Your comfort and peace of mind are our top priorities, and we are dedicated to ensuring that something like this does n... read more
The hotel is disgusting. The carpets are Disgusting. The staff is mediocre.
Business response:
Dear Guest,We’re sorry your experience did not meet your expectations. Cleanliness and attentive service are priorities for us, and it’s disappointing to know that your stay didn’t reflect those standards. Your comments will be shared with our dedicated teams so we can continue working to improve the overall environment and consistency of our service. We appreciate you taking the time to share your perspective and the opportunity to do better. We hope you will give us another chance to provide you with the hospitality we are... read more
There was a disturbance in the room next to us (cops were called) that lasted till the next day. We asked front desk if we can switch room the night of and rudely said no rooms available. I checked Expedia and a room was available. Breakfast was not breakfast (coffee and bags of oatmeal).
Business response:
Dear Cindy,We're sorry for the disruption caused by the activity near your room and how your relocation request was handled. That situation should have been met with more care and clarity, especially considering your concerns. We also understand the disappointment regarding the breakfast offerings. Your feedback helps us recognize where we can do better, and we appreciate the opportunity to address these matters with our team. Please accept our apologies, and we hope you will give us another chance to provide you with a bett... read more
not everything was working in the room
Business response:
Dear Leo,We apologize for the inconvenience you experienced with certain amenities in your room not functioning properly. A comfortable and well-maintained space is essential for a pleasant stay, and we regret that this was not the case. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.