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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our stay at this location was born out of its convenience. We found the staff to be very accomodating especially because we were coming in late from our drive from out of town. Everything was explained to us which we found to actually be a convenience for us. I will definitely keep this chain in mind on our next trip.
The door to the room would not open properly the floors were dirty.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The staff didnt accept me due to ID and prepaid cc i tried to use
Business response:
Dear Guest, We’re sorry to hear about the inconvenience you experienced during check-in. Please know that valid identification and accepted payment methods are required in accordance with hotel policy to ensure guest security and compliance. We regret any misunderstanding or frustration this may have caused. Your concern has been shared with the relevant teams to ensure future guests are not similarly impacted. Please allow us another opportunity to provide a smoother experience in the future. Sincerely, Hotel Management
The room had a werid smell. There was dead roaches on the counter and the shower was very disgusting. Ended up leaving the hotel after checking in. They refused the give refund even for the second night. I understood charging me for the first night but the second night was not necessary. The staff was polite and nice i suppose
Business response:
Dear Guest, We’re very sorry to hear about your disappointing experience with us. The condition of your room, as you described, does not reflect the standard of comfortable accommodation we aim to uphold, and we regret this led to your early departure. Although we’re glad that you appreciated the staff’s courtesy, we realize that this does not compensate for the difficulties you experienced during your stay. We hope you will allow us the opportunity to regain your confidence in us with a much-improved visit in the future. Si... read more
Front desk staff member Jessica/Jazmin showed a complete lack of initiative and professionalism. Before arriving, I confirmed that my U.S. Certificate of Citizenship would be accepted as ID since I’m already in the system as a loyal customer. When I explained this, she interrupted with condescending questions like: • “Why don’t you have an ID?” • “What type of person doesn’t carry one?” • “How did you even get here?” Instead of checking the system as I repeatedly requested, she refused to help. After a five-hour flight from ... read more
Business response:
Dear Guest, We are deeply sorry to hear about this distressing experience and the way you were treated upon arrival. What you described does not reflect the level of professionalism or service we expect from our team members. We sincerely regret the frustration and inconvenience this has caused—especially after such a long and exhausting travel day. Your comments have been shared with our team to reinforce the importance of professionalism and guest engagement at all times. We truly regret that this incident led you to seek ... read more
Did not want to provide refund when I no longer wanted to stay the entry night . Did not allow me to stay the extra night either even when I paid for it !
Business response:
Dear Marissa, Thank you for your feedback. We regret the challenges you experienced with your reservation and have shared your comments with the appropriate team. We appreciate your understanding and patience as we continue striving to improve guest satisfaction. We hope to welcome you back under better circumstances. Sincerely, Hotel Management
Homeless! Fleas everywhere. Office Manager Tori is extremely RUDE with zero customer service skills!
Business response:
Dear Claudia, We appreciate you sharing your feedback regarding your recent stay. Your comments about cleanliness and service have been shared with our team, and we take all guest concerns seriously. Thank you for bringing these matters to our attention. We hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,383 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.