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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not clean the room in daily basis-no staff refilling supply
Business response:
Dear Rossana, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the lack of supply replenishment you encountered during your stay. We understand how important a well-maintained environment is for our guests, and it is disappointing to learn that we did not meet those expectations. Your concerns are valuable, and we will address them with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sin... read more
Corridors are smelly dirty carpet. Bed pictures in website and actual beds are very small. Website says breakfast available expected full breakfast but it was lame fig bars dull coffee and cheap muffins
Business response:
Dear Vinayak, Thank you for your feedback regarding your recent stay. We sincerely apologize for the concerns you encountered, including the corridor conditions, discrepancies in bed size, and breakfast offerings. We understand how these elements affected your stay, and we are committed to addressing them to enhance the guest experience. We appreciate your input and are actively working on improvements. We hope you’ll consider giving us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Man... read more
Ants in room
Very disappointed. We arrived an hour after check-in time and the guy at reception told us that our room may not be ready and if it wasn't, we would have to come back later!? While we were waiting to see if they had a room available, we noticed that the trash in the lobby was overflowing out of the can. ( which was in front of the reception desk)The lobby smelled like rotten food. Upon entering the room, it was hot and stuffy. The air conditioner did not work at all as it only blew hot air. We went down to the desk and nobod... read more
Business response:
Dear Guest, Thank you for choosing us for your recent stay. We apologize for the difficulties you encountered with your room’s availability, cleanliness, and maintenance. This experience does not reflect the high standards we strive to maintain. We will address these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we hope you will consider giving us another chance to offer you a significantly better experience on your next visit."Sincerely,Hotel Management
Not great We have stayed in ESA’s before as they are dog friendly and have a kitchen. Room was clean enough but the outside floors, elevator ect. Were absolutely filthy. Grounds and trash amoung other less disarable tenants in and around the building. Police were present on 3 out of our 7 night stay😢
Business response:
Dear Patrick, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in the common areas and the disturbances during your stay. Ensuring a clean and safe environment for our guests is a top priority, and we regret that your experience did not reflect our usual standards. Your comments will be addressed with our houskeeping team to ensure improvements are made. We appreciate your loyalty and hope to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
The manager was terrible at customer service. Dog feces all around the entrance areas. Other staff members were very pleasant.
Business response:
Dear Tremaine, First of all, we apologize for the service issues from one of our staff and thank you for informing us of this incident. Also, we are disappointed to hear about the concerns with the cleanliness of our property, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit... read more
We booked for the weekend and we didn’t enjoy the breakfast it was only small baagof blueberry muffins and coffee. My wife and I didn’t drink coffee .THAT WAS NOT BREAKFAST AT ALL EVEN THOUGH THEY ADVERTISED IT WHEN I BOOKED THE ROOM. May wife and I had to due our own service like getting our own towels blankets from the office no room service at all we had to service our self s ants in our room and shower Upon arrival front desk lady didn’t know what side our room was at. Ivan who gave me all the clean blankets and towels w... read more
Business response:
Dear Jose, We appreciate you being our guest and leaving your valuable comments. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also apologize for any service issues during your stay with us. Thank you for bringing your concerns to our attentio... read more
This stay was the worst hotel I have ever stayed at. I requested a downstairs room because I have a service dog and we needed to be close to outside because of my medical condition. There were none available, so we were put on the third floor at the end of the hall. We went to the elevator, and it was full. It appeared people were moving in. They used all the loading carts, so none were available. After stepping onto the elevator, the smell was horrendous. The elevator was very dirty. The instance we got off the elevator the... read more
Business response:
Dear Linda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
NOT GOOD
Business response:
Dear KEVIN, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.