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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stayed here before and everything was good. However, this time we had a bed that has a broken foundation. When we get on the bed or turn, it will make a loud clanking disturbing noise. It was late at night so we didn’t ask for a different bed or room. During check out, I reported that malfunction to the receptionist and the fact that we didn’t have a good night’s sleep. She just said she will put a note and no apologies extended. I felt dismissed!! and unappreciated.
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay. While we're glad to hear that our team was accommodating, it's disappointing to hear about the issues you encountered with cleanliness and amenities. We take your concerns seriously and will address them with the appropriate teams to improve the guest experience. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your fe... read more
Everything good
Friendly
Business response:
Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We’re thrilled to hear that you felt welcomed and enjoyed the friendly atmosphere during your stay. We strive to make every guest feel comfortable and at home, and it’s wonderful to know we were able to do that for you. We’re grateful for your feedback and hope to have the privilege of hosting you again in the future. Sincerely,Hotel Management
Average service
Business response:
Dear Guest,Thank you for taking a moment to leave a review. While your experience was fairly standard, we’re grateful you chose to stay with us. We understand that consistency and reliability are important, and our team is continually working behind the scenes to improve all aspects of the guest experience, from service to the overall atmosphere. Feedback like yours helps us focus on where we can do better. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Staff is efficient and friendly
Business response:
Dear Guest,Thank you for the fantastic review of Extended Stay America. We’re pleased our team’s professionalism and warm attitude made a positive impression on your visit. Our staff takes pride in offering prompt service and a helpful presence to ensure guests feel supported and welcome. It means a great deal to hear that their dedication stood out. Feedback like yours reminds us why we do what we do. It was our pleasure to host your stay, and we look forward to your next visit. It was our pleasure to host your stay, and we... read more
Quiet and clean
Staff is so kind! Place is always clean whenever I stay!
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,399 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open on Monday at 9:00 a.m.