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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Location was central. Didn't feel like it was as clean as it could be. Carpets smelled musty.
Business response:
Dear Lubia, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience the smelly carpet caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Hard to find at night No real visible sign Not always someone at the desk
Business response:
Dear Peter, even though the rating given does not reflect your generous feedback, we are glad you enjoyed your overall stay. We strive to exceed expectations in every aspect; we regret if there was any lapse from our end, and we will communicate it to the team and rectify it for better improvement. We appreciate your comments. We hope you will return whenever your travels bring you here. Sincerely, Hotel Management
Angie the front desk assistant was extremely helpful and went out of her way to make sure we accommodated and satisfied. She was great!
Business response:
Dear Teresita, thank you for your outstanding review of Extended Stay America. We were delighted to learn that the service provided by Angie surpassed your expectations; we will surely share your compliments with her. Thank you again for staying with us; looking forward to welcoming you back. Sincerely, Hotel Management
It is simple for travelers, but is not conducive to relax or stay on a routine.
Business response:
Michael, thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Nice and quite.
Business response:
Gabriel, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Decent but wouldn’t stay again. Room was clean but run down. Sink drain was clogged, dogs on site were sometimes noisy.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.