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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well I was Very Pleased with The Room it's was So Nice and Comfy it's exactly what I needed I worked Hard All Year to deserve these two days off to get away I also had some Laser done in My Face so I needed to Recover.. But Both Mornings i kept getting woke up by The Front Desk I was two doors down which was probably a not so Good thing . From 6-9 was So Loud I don't want to be a Humbug or a Scrooge or anything but I was Very Unhappy about that! Plus the Coffee thing in the Morning this Hotel makes a lot of Business and for ... read more
Business response:
Dear Laura, We are very thankful for choosing our hotel as a loyal guest of our brand and for taking the time to share your feedback with us. We're delighted you found the room comfortable and enjoyed your stay overall. However, we sincerely apologize for the disruptions caused by noise from the front desk, and we regret any inconvenience this may have caused during your well-deserved break. Additionally, we appreciate your comments about the coffee amenities, and we'll address this to ensure a more convenient experience for... read more
Freeway noise Had room on third floor facing freeway. Traffic noisy. Previously had room on opposite side. Much quieter.
Business response:
Dear Rebecca, Thank you for selecting Extended Stay America and taking the time to write a review. While we're pleased you enjoyed most of your stay, we apologize for the inconvenience caused by the traffic noise from the freeway. We understand that a quieter environment is essential for a comfortable experience, and we appreciate your feedback. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Perfect & comfortable for short stay 👍
The room was ok, the staff who checked me in was pleasant. The carpets on the hallways were dirty, needs upgrading. The telephone was so dirty. i have to wipe it with cleaning cloth before using.
Plumbing issues
Business response:
Dear Gracie, We apologize for the maintenance issues that have arisen. We understand the inconvenience this has caused and assure you that we are taking all necessary measures to resolve the situation as expeditiously as possible. We understand the importance of efficient and reliable plumbing systems and are doing everything we can to restore normalcy as soon as possible. We appreciate your patience and understanding during this time.Sincerely,Hotel Management
La propiedad es muy segura, no hay ruido, puedes cocinar, si tienes auto puedes ir a cualquier lugar, si no lo tienes puedes usar uber o lift.
Business response:
Dear Jose, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable with many in-room amenities and that our location was ideal for your travel needs. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Staff was very nice and I felt safe but didn’t look to clean in hallways and elevators. Also, they didn’t have any breakfast as stated. Their coffee machine was broken and they didn’t serve anything.
Business response:
Dear Guest, Thank you for posting your comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. However, please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We look forward to sharing your comme... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,381 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.