Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to post your review. We’re delighted to hear that you enjoyed your stay and found great value in your visit. It’s always rewarding to know our efforts to provide a comfortable experience at an affordable rate are appreciated. We look forward to welcoming you back to Extended Stay America for another pleasant visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry that your time with us was anything other than perfect, and we wish we had had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring that our guests have a comfortable and relaxing stay, and we regret that we failed to demonstrate this during your time with us. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. While your comments are brief, we’re glad to know that your visit was overall positive. We look forward to the pleasure of welcoming you back to Extended Stay America for a more seamless and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America, and for taking the time to post a review. We’re pleased to hear that Ms. K made a positive impression during your late-night check-in and that her helpful nature ensured a smooth, welcoming start to your stay. It’s always rewarding to receive praise for our team, and we’ll be sure to share your kind words with her for the superb work. We look forward to welcoming you back for another pleasant visit soon. Sincerely, Hotel Management