Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest, Thank you for sharing your experience. We understand how disappointing it must have been to stay in a room that did not meet your expectations for a smoke-free environment. We are glad you found our team welcoming and approachable, and we appreciate your observations regarding payment options. Feedback like yours is valuable in helping us consider ways to make stays more convenient and comfortable for our guests. We hope you will give us another opportunity in the future to provide a more satisfying experience th... read more

Business response:

Dear Guest, Thank you for sharing your candid review. While we appreciate your mentioning that you found our guest rooms comfortable, we are sorry for your disappointment with the parking fees. Guest comments and opinions are of utmost importance to us as they offer us better insight into what they prefer during their stay. We will be sure to share your feedback. We hope we will have the pleasure of welcoming you again when your travels bring you back to Los Angeles. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are delighted that our team made a positive impression and that you found your accommodations fresh and inviting. Providing a comfortable, welcoming atmosphere is always our priority, and it’s wonderful to know this stood out during your visit. We also value your thoughts regarding the morning offerings and continually review our selections to ensure they deliver a satisfying start to the day. We hope to have the pleasure of welcoming you back again soon.... read more

Business response:

Dear Guest, Thank you for such thoughtful feedback. We truly appreciate your kind words about our front desk team and the convenient location. We always aim to provide our guests with a comfortable stay, and we are glad that you have had consistently positive experiences. We value your loyalty and look forward to welcoming you again at Extended Stay America for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how disappointing it can feel when a room does not appear as well cared for as expected. Providing a clean, welcoming atmosphere is essential to the experience we strive to deliver, and we regret not meeting our mark during your visit. Your comments will be reviewed with our housekeeping team to ensure greater attention to the overall upkeep and presentation of our accommodation. Although we’re glad you appreciated the room’s spaciousness, we realize that... read more