Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest, We appreciate you taking a moment to share your thoughts with us. Your feedback helps us identify areas where we can improve both comfort and convenience for our guests. Our team will look into the concerns you outlined to ensure future stays are more seamless and relaxing. Thank you for bringing these details to our attention, and we hope to provide you with a more satisfying experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re happy to know you enjoyed your stay and found our location convenient. We do provide a complimentary grab-and-go breakfast, and we’ll make sure that’s communicated more clearly moving forward. Your feedback is invaluable to us, and we look forward to welcoming you again with a better impression next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad you had a pleasant stay overall. However, we apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to post your review. We’re delighted to hear that you enjoyed your stay and found great value in your visit. It’s always rewarding to know our efforts to provide a comfortable experience at an affordable rate are appreciated. We look forward to welcoming you back to Extended Stay America for another pleasant visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry that your time with us was anything other than perfect, and we wish we had had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring that our guests have a comfortable and relaxing stay, and we regret that we failed to demonstrate this during your time with us. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. While your comments are brief, we’re glad to know that your visit was overall positive. We look forward to the pleasure of welcoming you back to Extended Stay America for a more seamless and enjoyable stay. Sincerely, Hotel Management