Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest, Thank you for taking the time to review our hotel and for the excellent rating! Our highest priority is ensuring you have an exceptional stay in every aspect of our hotel, and we’re happy to hear you enjoyed all that we have to offer. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Alvaro, We’re glad to hear you found the location convenient for your travels. It’s great to know your accommodations were well-kept and provided a comfortable space for your stay. While the grab-and-go morning offering is more limited than a full service breakfast, many guests appreciate the quick option before heading out. We also understand that preferences vary regarding property layout and access. Your perspective is valuable, and we truly appreciate you choosing Extended Stay America. We hope to welcome you back i... read more

Business response:

Dear Louis, Thank you for sharing your feedback with us. We’re pleased to know you found the check-in experience efficient and that our team’s efforts made a good impression. We regret, however, that the breakfast selection and room freshness did not meet your expectations. Your comments have been shared with the appropriate teams to enhance both offerings and housekeeping standards moving forward. We hope to have the opportunity to provide you with a more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Mónica, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was a true pleasure to have you as our guest, and we hope to see you again soon! Sincerely, Hotel Management