This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property itself is fine, we stayed here for our last 3 nights in LA as it was close to the airport, Gym, had a kitchen and Ralph’s next door. Being competitive body builders this was a win on all accounts, While the studios offer a kitchen, there are no utensils in the kitchen. No pots, pans, cutlery, crockery - nothing. They also do not provide dish washing liquid.. we had to purchase all the above. We chose a studio king, the bed itself was comfortable, I have absolutely zero complaints there! It made hubs and I questi... read more
Business response:
Dear Melanie, Thank you for the detailed and thoughtful review. We're glad to know the location, access to fitness facilities, and nearby conveniences made your stay work well for your goals. It's great to hear the bed was comfortable and that you felt at ease throughout your visit. That said, we're sorry for the inconvenience caused by the lack of kitchenware and the scent drifting into your room. Kitchen items and dish soap are available upon request at the front desk to ensure everything is clean and ready for each guest.... read more
Denied my service animal. Area was noisy and unsafe to walk around, especially at night.
Business response:
Dear Caroline, We sincerely apologize for the experience you described. The comfort and well-being of our guests are of utmost importance to us, and it’s concerning to learn that the surrounding environment felt unsettling. Regarding your service animal, we want to clarify that verified service animals are always permitted. Any misunderstanding in this regard is being addressed with our team to ensure it does not happen again. We hope to have another opportunity to welcome you back and provide you with a more favorable exper... read more
The area around it was noisy and not safe to go walking at night. Staff denied my service animal.
Business response:
Dear Caroline, We’re sorry for the experience you described. The comfort and well-being of our guests are of utmost importance to us, and it’s concerning to learn that the surrounding environment felt unsettling. Regarding your service animal, we want to clarify that verified service animals are always permitted. Any misunderstanding in this regard is being addressed with our team to ensure it does not happen again. We appreciate you bringing these matters to our attention, and thank you for your feedback. We hope to have an... read more
Room was up to date but there wa woman hair all on the showe floor and on the certain make it feel nasty
Business response:
Dear Troy, We apologize for the condition of the bathroom upon your arrival. While it's good to know the room itself was more current, the lack of attention to cleanliness undermines the overall experience. Details like this matter and your feedback will be shared with our team to ensure rooms are properly inspected before every guest arrives. Thank you for bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
You need to ask for clean linen, no one cleans the rooms daily unless you ask I guess. There were flies in the room and no idea where they came from. There was mold on the outside of the fridge. There was also a prominent “smell”. I would definitely not recommend. The only good thing was the staff
Business response:
Dear Kelly, We’re sorry your stay was disappointing. A room should feel fresh, well-maintained, and comfortable; we regret that we fell short in several areas. We also understand how frustrating it can be to learn that housekeeping and linen services are provided only upon request. While this policy is in place to help maintain consistency and cleanliness, it should be communicated clearly. We’re grateful you acknowledged the efforts of our staff, and we’ll continue working to ensure the rest of the experience reflects that ... read more
The front desk Martha Was extremely and beyond five start service. I got in to the room and turn the tv on, the surprise was the TV screen was all blue, called to front desk and asked about the tv floor room was fealty and dirty my feets were black like if I was walking on ashes. Poor shower supplies. Unexpected changing fees.
Business response:
Dear Javier, Thank you for sharing your feedback with us. We are glad to hear that Martha provided outstanding service during your stay. However, we sincerely regret that your room did not meet our high standards. Please rest assured that we take your comments seriously regarding the TV and cleanliness, and we are committed to addressing these matters with our team. Your experience is important to us, and we appreciate your insights as they help us improve. We hope to have the opportunity to welcome you back for a much more ... read more
Vieja
Business response:
Dear Medardo, We are sorry if we missed out on any essential opportunities to make your stay a seamless, memorable one, you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Stale cigarette smell The room reaked of cigarettes and it was non smoking. It was awful
Business response:
Dear Nicholas, We sincerely apologize that your visit was affected by an unpleasant odor. Every guest deserves a space that feels welcoming and properly refreshed, and it's disappointing to know this wasn't your experience. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is a top priority for us, and we are constantly working to improve. Your feedback will be shared with our team to ensure closer attentio... read more
Would not suggest again
Business response:
Dear Guest, Thank you for sharing your thoughts. While we’re sorry to know your experience didn’t leave a lasting impression, we’re grateful for the opportunity to have hosted you. Your feedback is important, and we’ll continue working to create a more positive experience for all guests. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,380 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.