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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty, not clean. Sketchy surroundings
Business response:
Dear Christopher, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Cleanliness and a welcoming environment are top priorities for us, and we regret falling short in your experience. Your observations have been shared with our team as we continually strive to improve our services and ensure a safe and comfortable atmosphere for all guests. We hope you will consider giving us another opportunity in the future to provide a more positive stay. Sincerely, Hot... read more
The Receptionist was very friendly and provided great service. The room however was awful. The room smelled of old leather and fish and was muggy. The refrigerator was broken. Room temperature at best. And the freezer was barely refrigerator temperature. The bad frame must've been broken because the bed rocked back and forth. The toilet had ised toilet paper in it when we arrived. There was also a large number of drain flies in the room. The AC pumped out cold air but the air was wet. I left my suitcase open mext to the AC o... read more
Business response:
Dear Brittany, Thank you for taking the time to share your experience with us. We are truly sorry for the disappointment caused by the condition and upkeep of your room. Providing a clean, comfortable, and well-maintained environment is always our priority, and we regret that we fell short in several areas during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. While we’re pleased that our front desk associate made a positive impression, w... read more
No hair druer , the toilet dripped all night , you need a trash container in the bathroom Really need to be updated , steins on the countertops , and the plug by the stove didn’t work
Business response:
Dear Laura, Thank you for staying with us. We apologize that your visit did not meet your expectations. Your feedback regarding bathroom amenities, room fixtures, and the overall condition of the room has been shared with our team to ensure timely attention and improvements. Although we regret any inconvenience caused by unavailable items, they are available at the front desk upon request. We hope to provide a more enjoyable experience on your next visit. Sincerely, Hotel Management
Smelled like cigarrets in the room, had to switch us. Bathtub was dirty
Business response:
Dear Kyle, Thank you for staying with us and for taking the time to share your feedback. We are very sorry that your room did not meet expectations due to the lingering smoke and the condition of the bathtub. Your comments have been shared with our team so we can address these concerns promptly. While we have designated smoking areas, guest comfort remains our priority, and we regret that your experience fell short. We appreciate you bringing this to our attention and hope your next stay reflects the improvements we continua... read more
Hi, I had to change rooms bc the first room smelled really bad like someone had just smoked pot. The key in the next room I was given, didn't work and I was going back and forth between the office to reprogram the key. After the third attempt, I finally got a more comfortable room unfortunately the TV didn't work, and the shower didn't work very well. I have stayed at this hotel for years. but this time I was so disappointed that I don't feel like staying at the Extended Stay Hotel any more.
Business response:
Dear Virgilio, Thank you for sharing your experience. We sincerely regret the challenges you encountered during your stay, including the difficulties with your room and maintenance issues. Your feedback has been shared with our team to ensure these matters are addressed promptly. We deeply value your continued loyalty and the many years you have chosen to stay with us. We are sorry that this visit did not meet your expectations. We hope you will consider giving us another opportunity to provide a seamless and enjoyable stay.... read more
The floors were filthy, blankets and sheets were dirty, there was hair in the shower tub. The front desk staff was unfriendly. I will never stay at the hotel again
Business response:
Dear Anthony, Thank you for taking the time to provide feedback about your stay. We are very sorry to hear about the issues you experienced with your room and the service from our team. Your feedback has been shared with our team so these concerns can be addressed promptly and our standards upheld. We understand the importance of a comfortable and welcoming environment, and we are disappointed that your stay did not meet expectations. We appreciate you bringing this to our attention and hope you will consider giving us anoth... read more
This property was the worst never ever stay here
Business response:
Dear Guest, We are very sorry to hear about your experience and understand how frustrating it must have been. Guest feedback is invaluable, and your comments highlight areas that need attention. We are reviewing these concerns carefully to identify ways to enhance the experience for future visitors. Our goal is always to provide a comfortable and welcoming environment, and we are committed to making improvements that enhance the stay for all our guests. We hope to provide a much more positive experience on your next visit. S... read more
The room wasn’t clean and had red spot on the sheets and you could see the stains. Some of the electrical outlets also did not work. The staff was very nice though.
Business response:
Dear Esther, Thank you for sharing your experience. We sincerely regret that your accommodations did not meet expectations and acknowledge the discomfort caused by the condition of the linens and the maintenance concerns you encountered. Your feedback is invaluable and has been shared with our team to ensure prompt attention and corrective measures. It is encouraging to know that our team members left a positive impression, as providing a welcoming and reliable environment remains a top priority for us. We appreciate your in... read more
Customer service is great. Cleanliness is seriously lacking. Plan on having dirty feet the whole time, or ruining multiple pair of socks. Floors in rooms are rarely cleaned. Expect bugs everywhere.
Business response:
Dear Steph, We’re pleased to know the service you received from our team stood out, as providing genuine hospitality is a priority for us. At the same time, we regret that certain aspects of your visit did not provide the comfort you expected, and we appreciate you bringing this to our attention. Your perspective is valuable in guiding our ongoing efforts to enhance the guest experience. We are committed to making meaningful improvements, and we hope you will allow us the opportunity to welcome you back for a more enjoyable ... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,378 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.