Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear John,Thank you for sharing your feedback. We understand that your stay was brief, and while it seems there were no major issues, we appreciate your honest input. We're always striving to improve the guest experience, and your comments will help us identify areas for enhancement. We hope to have the opportunity to welcome you back for a more memorable stay in the future. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Joel,Thank you for the fantastic review of Extended Stay America. We’re delighted that you had a great time at our hotel. Providing exceptional service and creating a positive experience for our guests is a priority, and we’re thrilled that it made such an impact during your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Otis, Thank you for being our guest. We are pleased that you had a pleasant time and enjoyed your stay. Feedback like yours allows us to monitor and continually improve our guest experience. We hope you will reconsider and allow us to provide you with the hospitality you deserve.Sincerely,Hotel Management