Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Jane, thank you for being our guest at Extended Stay America. We are sorry for your disappointment at the time of check-in. We want all of our guests to feel safe and comfortable during their stay, so we have been following strict procedures and guidelines to maintain a clean and fresh environment at our property. On a positive note, your overall rating suggests you had a pleasant stay, and we hope the positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

All hotels charge parking. Our beds are Serta memory foam. there are no springs in the mattress. 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for posting your review. We are so glad we lived up to your expectations and that you thoroughly enjoyed your visit with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team, and we will recognize them for their great work. We appreciate you mentioning our ideal location and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Josh, thank you for your fabulous feedback and for letting us know your stay at Extended Stay America was exceptional. We are delighted you liked our front desk service. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America. We are glad our staff took good care of you and were able to resolve your issues to your ultimate satisfaction. However, we apologize for the problems with the microwave. Please know your feedback will ensure we make the necessary changes to improve the overall experience for our guests. We value your comments and hope you will choose us again. Sincerely, Hotel Management