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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing to wow you at this hotel. It's clean, though the carpet in my room was in bad shape, and the bath tub had some cracks in it. But it was quiet and in a good area!
Business response:
Larry, thank you for posting a review of your stay. We are glad you were pleased with our quiet accommodations and that our location worked well for you. However, we apologize for the inconvenience you experienced due to the maintenance issues you outlined. We will review this with our engineering team and make sure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Nice folks. Worked well for us.
Business response:
Frank, thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to recognize our efforts. We hope to see you again on your next visit to Los Angeles. Sincerely, Hotel Management
Awesome
A lot of the furniture in our room was broken. Including the pull out sofa bed.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Loved the location but guests lurking between rooms at all hours was unsettling. Housekeeping/front desk staff knocking hard on door THREE times within 15 minutes of check out was SERIOUSLY PAINFUL to the handicapped guest that requested 1 hour additional time for check out. That doesn't make people move faster Ever! Also, not a disabled accommodation-toilet almost on floor no rails to assist. No dishes in room or suggested at check in. Fridge half cleaned; same as bathroom. Hair on surfaces...
Business response:
Andrea, thank you for your honest evaluation. We apologize for the unpleasant experience you had during check-out. We will review this with the appropriate individuals and take steps to ensure we are well-poised to serve you better. We also appreciate you bringing the concerns regarding the bathroom to our attention as we are continually seeking to improve. It is gratifying to learn about what we are getting right, as well as where we can bolster our efforts. Thank you for your valuable feedback and for choosing to stay with... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,380 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.