Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Norene, we apologize as our associates were not present at the front office when you needed assistance from them. Such lapse in service is not tolerated, and we assure you to look into this situation and improve our service levels. It was also disappointing to know about the inconvenience you had due to the malfunction of the key card. Your feedback is discussed with the maintenance team for review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about Extended Stay America and for recommending us to others. It was a pleasure to read you were impressed with how immaculate our property is and that you had a comfortable stay with us. Your excellent rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Timmora, thank you for being our guest at Extended Stay America.. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nakika, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had an overall satisfactory stay. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you once more for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Juan, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Melanie, thank you for posting a review of your stay with us at Extended Stay America. We are delighted to know you had a great time with us and that the service you received from our superb associates met al your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Jane, thank you for being our guest at Extended Stay America. We are sorry for your disappointment at the time of check-in. We want all of our guests to feel safe and comfortable during their stay, so we have been following strict procedures and guidelines to maintain a clean and fresh environment at our property. On a positive note, your overall rating suggests you had a pleasant stay, and we hope the positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management