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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this mainly for the location. It was near the airport. It is beside a grocery store and some restaurants. Relatively safe area. But the condition of the room is just disappointing. The carpet is filthy. The room does not smell good and it is showing its age and a lot of wear and tear. It is maybe good for just sleeping then catching a flight. But since I had my child with me I thought it was not the ideal place to stay. I had to transfer to another hotel for our second night.
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for the issues you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Overall the staff were friendly and helpful. Police on the hotel grounds twice. Like that Ralph's is right nextdoor.. apart from crumbs on top of fridge from previous person and the fact that there was only 3 pillows for a queen size , it was ok.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
When I checked in, a previous occupant of the room had been smoking in the room. When I reported the problem to the front desk, they were very quick to put me in a different room. Great customer service.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and that our staff was attentive to your needs. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Great location in El Segundo. Near grocery stores, restaurants, shopping mall. Close to job location. Kitchenette convenient to warm up dinner & make espresso in mornings.
Business response:
Thank you for sharing your comments with fellow travelers regarding your stay at Extended Stay America. We were glad to read about your experience and how much you liked our kitchenette as well as convenient location with easy access to various places. We look forward to your next stay. Sincerely, Hotel Management
Nice hotel for the price. The room was nice for what I paid, a bit dated, but nice. My only complaint was the smell of the room. The minute I walked in there was a strong smell of cigarettes. I believe this is a non smoking property so I was confused as to why the room smelled so bad of cigarettes. The room was very clean, it was just an old cigarette smell...I’m very sensitive to that smell as I can not smoke so it is very hard for me to be around the smell of cigarettes. The front desk clerk is always so nice when I check ... read more
Business response:
Jennifer, thank you for sharing your feedback. Although you had an overall pleasant stay, we apologize for the smoke smell which impacted your visit. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Meh Overall decent for needing a place to stay last minute. Know it’s not an actual hotel I’d suggest not advertising delivering items, such as dishes and towels to the room if you’re going to make your guests walk down to the lobby to get what they need. There were two employees that were friendly and seemed to actually care about their job. The rest, some I’m confident we’re management, we’re extremely disengaged and rude. Place was somewhat clean, I’d recommend wearing socks inside. Lighting is awful and no privacy shade ... read more
Business response:
Joshua, we are glad you had an overall pleasant stay. However, we apologize as we missed impressing you by delivering a clean room and excellent hospitality. Your feedback is discussed with the appropriate individuals to improve not only our service levels but also the facilities ensuring our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Very clean and quiet and very friendly people that work for extended stay..I will be coming again
Business response:
Thank you for staying with us at Extended Stay America. We are glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, Hotel Management
Value for Money!!
Business response:
Nitti, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and found us to be good value. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 4.2 star rating with 1,275 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.