Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Yue, it was a pleasure having you as our guest at Extended Stay America. It was a delight to read you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Thank you for sharing your review with us, and we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Laudin, thank you for your review. We are sorry we missed meeting some of your expectations and regret your disappointment with our price. We want to assure you that we review our rates regularly to be sure that we are in line with other similar hotels in our vicinity. Also, we have taken note of your feedback and will share it with the appropriate team to better serve our future guests. On behalf of everyone here, we invite you to revisit us so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Shonetta, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the maintenance issue you encountered in your room. We have alerted our team about microwave and stovetop, and they are fixing them immediately. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know you liked your check-in experience and had a comfortable stay in your clean and fully-equipped suite. It was also a delight to read that our location close to various eateries and shopping stores was convenient for your needs. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Norene, we apologize as our associates were not present at the front office when you needed assistance from them. Such lapse in service is not tolerated, and we assure you to look into this situation and improve our service levels. It was also disappointing to know about the inconvenience you had due to the malfunction of the key card. Your feedback is discussed with the maintenance team for review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about Extended Stay America and for recommending us to others. It was a pleasure to read you were impressed with how immaculate our property is and that you had a comfortable stay with us. Your excellent rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Timmora, thank you for being our guest at Extended Stay America.. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jazmin, thank you for being our guest. We sincerely apologize for the unprofessionalism showcased by one of our front office associates. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. We also apologize for the cleanliness issue in your suite, and we have addressed this with our housekeeping team for review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management