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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Michael, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Nicholas, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Friendly staff very clean rooms quiet location for the most of it and I would likely return
Business response:
Thank you for the generous review of Extended Stay America. We are delighted to know you loved our courteous associates and were impressed with our clean accommodations. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Charles, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Hotel is in ok condition. You have to pay extra for usable WiFi. You need to borrow dishes, utensils and appliances from the front desk, and sometimes these aren’t available (I.e there were no toasters left). Very thin walls so you can hear neighbours easily. Great laundry facilities.
Business response:
Thank you for reviewing Extended Stay America. We appreciate your nice rating and are happy to know overall you had a comfortable stay. However, we are sorry if you had any inconvenience. Also, your feedback concerning the noise you encountered will help us make improvements to our accommodations and guest experience. We value your business and hope to welcome you back soon for an even better experience. Sincerely, Hotel Management
En pocas palabras , las atenciones de lobby fueron buenas , pero la atención al cliente y el trato deja mucho que desear. No me volvería a hospedar ahí .
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we apologize for the unsatisfactory service you received. Your feedback has been discussed with our team to make sure we are more diligent in our efforts moving forward. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management
The give me a room out side of astray the room. No even 6 ft acouding to the city guidelines The room smell so bad to cigarette all my weekend .have woman hair in the hair dryer and phone too . Trash cans with trash already .
Business response:
Jorge, thank you for sharing your comments. We are sorry you were unhappy with your accommodations and regret the cleanliness issues you encountered. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish that we could have addressed the problem while you were here so that you didn't leave our hotel with a negative impress... read more
DISAPPOINTED Guy at the front desk was friendly, great customer service. The room on the other hand was not so great. Refrigerator hand finger prints on it there was hair every where , the towels had stains in them, the one night stand had something sticky on it lucky i had my clorox wipes. So i wipe everything down still didn't feel comfortable especially during this pandemic and all we ended up leaving about 2a.m.
Business response:
Thank you for sharing your comments. We are pleased you liked our front desk associate, but we are sorry for the cleanliness issue you encountered in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this problem while you were here and would have moved you to anoth... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,381 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.