This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay Pros- I enjoy staying here because it’s close to the airport and there’s a Ralph’s nextdoor within a very short walking distance. The rooms are comfortable and I enjoy having the flexibility of a Kitchen. Cons- The hotel is two stories with no elevators, no offer of assistance, and apparently doesn’t take or acknowledge ground level requests during booking, so good luck if you have multiple and/or heavy bags. Overall, great hotel option and I’ll continue to stay here.
Business response:
Morgan, thanks for choosing Extended Stay America for your stay. We are pleased your overall stay with us was enjoyable and that you were impressed with our convenient location. That being said, we regret the inconvenience you experienced while here. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
I booked this trip to relax after an adventurous stay in San Francisco. So upon my return I was really looking forward to a hot bath but was put in a handicap room. It was so late in the evening I had no energy to deal with switching rooms. Upon check out I mentioned it and the front desk person blamed it on booking with 3rd party sites. The front desk person was the same person I had checked in with. I believe she should have asked me upon check in if I was aware that it was a handicap room or at least mentioned that was th... read more
Business response:
Thank you for staying with us. We are glad your overall visit was pleasant and that you liked our convenient location. That being said, we are sorry for not meeting your expectations with your room and regret the inconvenience it caused. We have shared your feedback with our entire team and will use it as a training tool to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Room was pretty small This place is good if you just need a place to stay. There's a kitchenette, but we had no pots, pans, cups, NOTHING. We had to call to request some and then they made us go to the lobby to pick them up. I guess they don't have room service. The bed wasn't that comfortable and that's a big thing for me. It doesn't need to be the fanciest of places but a comfortable bed will go far. They also charge $15 for parking which is unnecessary since their lot isn't all that private. I most likely won't stay here ... read more
Business response:
Jojo, thank you for staying with us. Although you had an overall nice stay, we are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. Sincerely, Hotel Management
Close to LAX We stayed at the upper level and there's no elevator so we had to carry our luggages which is very inconvenient.
Business response:
Kaye, thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and that our location was perfect for your needs. That being said, we are sorry for the elevator issue you experienced while here and regret the inconvenience it caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Since... read more
Business response:
Jean, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Dear Extend Stay El Segundo Toney: The representative at Extend Stay El Segundo was courtesy, well knowledgeable during check in by orientating me regarding complex Building C, location of my room, all information was very helpful in expediting my 1-night stay, invite to 6:00AM free Breakfast etc. Thanks,
Business response:
David, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with the excellent service offered by our staff. Your compliments have been shared with the entire team members, especially with Toney for exceeding your expectations. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management
Business response:
Richard, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
Manager downgraded our room Was not on site Reason given....you booked on Expedia Really? Tony front desk man Was able to find a cancellation and accommodate us. Not ok Thank you Tony
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. On a positive note, we are happy you liked the courteous service provide by Tony. We hope you will consider giving us another chance to... read more
Great Service It was really good and Glenda the night auditor was really nice.
Business response:
Adnan, thanks for staying with us and for the wonderful feedback. It is a pleasure knowing you were impressed with our property and that our service was up to your satisfaction. Your compliments have been shared with the entire team, especially with Glenda for a job well done. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,377 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.