Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we are sorry for the noise issue and that you couldn’t experience a good night’s sleep due to the discomfort you experienced from the bedding. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely... read more

Business response:

Chenitra, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Will, thank you very much for being a loyal guest of Extended Stay America. We were delighted to read that we are your consistent choice and appreciate you taking the time to share your perspective with potential travelers. We are very proud of our associates and their commitment to go above and beyond in their service to our guests. Thank you for recognizing their hard work. We appreciate your continued patronage and look forward to serving you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are pleased to know you had an overall pleasant time with us, but we are sorry your stay was not quite perfect. Thanks for the feedback, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you were impressed with our well-appointed rooms and that you had a pleasant time with us. However, we regret if any inconvenience caused. It was a pleasure having you, and we hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your clean and comfortable accommodation and loved our ideal location. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management