Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thank you for choosing to stay at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are delighted to know our location close to the airport was ideal for your need and that you also found us to be a great value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for evaluating your stay at our hotel. We are pleased to know had a pleasant stay and that you were impressed with the fully-equipped kitchenette in your room. However, please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our team to ensure your experience is not repeated. Thanks again for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, General Manager 

Business response:

Kimberly, Our thanks for the feedback of your visit at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Joan, thank you for being our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are pleased you had an overall nice stay and loved your room along with the kitchenette. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are happy to know you liked our location and had a pleasant time here. We also appreciate your observation regarding the shuttle service and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

I apologize for the reservation issue you experienced with the third party website and for not providing the specific room type you booked. It is never our intention to disappoint you, and we are sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, General Manager 

Business response:

Thank you for sharing your valuable feedback. We are happy to know you were pleased with our convenient location and were overall satisfied with your stay. Also, our guests often bring their personal items from home to use in their suite, so our toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope to have another opportunity so we can serve you better. Sincerely, General Manager 

Business response:

Elizabeth, it was a pleasure to read your fantastic review of your experience at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are happy to know you liked your room and that our location which was perfect for your needs. Jennifer will be pleased to see her name in your review. It was a pleasure to have you and your sister as our guests, and we hope to be of service again in the future. Sincerely, General Manager 

Business response:

Thank you for rating your experience. We are committed to making sure each guest has a pleasant stay, but we are sorry we missed the mark while you were here. We hope to have another chance so we can serve you better. Sincerely, General Manager