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Extended Stay America - Los Angeles - Long Beach Airport
- Hotels
- Long Beach, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4105 E. Willow St., Long Beach, CA, 90815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was fairly ghetto. The floor, carpet was so stained and nasty I had to wear socks because of the nastyness. They gave me 4 towels which was great but only 1 wash cloth. The staff was amazing. Theay gave me whatever i asked. Please replace your floor.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates and had a pleasant visit. However, we are sorry for the cleanliness issue you encountered. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts so that our future guest do not experience the same problem. Thanks again, and we hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management
Check-in is a breeze. check-in counter staff is courteous. The facility or the building at the back have homeless people squatting. You can smell the cigarette smoke and marijuana inside our room from people smoking outside.
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. S... read more
Not too impressed. The room has no shower curtain, no wash and hand towels.
Business response:
Thank you for being our guest. We are sorry we missed meeting your expectations and that ruined your stay. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
It was convenient location to college and staff was helpful
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and were impressed with our courteous staff. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Great place to stay at and staff was very helpful.
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Extended Stay America look forward to having you back soon. Sincerely, Hotel Management
Good location, spacious room. Staff are friendly.
Business response:
Thank you for the wonderful review of Extended Stay America. We're glad to know you liked your well-appointed room and that the service provided by our associates met all your expectations. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
There was a use razor in the bathroom and lots of noises
Business response:
Thank you for choosing to stay with us. We're sorry for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, know our front desk is available to resolve issues, so we regret we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Los Angeles - Long Beach Airport
How is Extended Stay America - Los Angeles - Long Beach Airport rated?
Extended Stay America - Los Angeles - Long Beach Airport has a 4.2 star rating with 1,459 reviews.
When is Extended Stay America - Los Angeles - Long Beach Airport open?
Extended Stay America - Los Angeles - Long Beach Airport is open now. It will close tomorrow at 12:00 a.m.