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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First Experience This was my 1st time staying at an Extented Stay Hotel, I didn't know what to expect. The clerk didn't inform me like she did the guest that checked while I was leaving the front desk. The room was nice, the stove & microwave wasn't very clean nor was the sink in the bathroom.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. Also, your concern regarding the cleanliness of the microwave and sink will be shared with our housekeeping team so that they will be more diligent in their work. It was our pleasure to have you as our guest, and we hope you will gi... read more
House keeping was not good and no one change the lening for that week or check on the room to see if it needed cleaning at all.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Bed was uncomfortable. Pillows not comfortable
Business response:
Stuart, thank you for being our guest. We apologize for the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
I could have chosen better I got the room with king bed and pull out. The pull out shouldn’t have even had a mattress because it feels just like sleeping on springs. Literally. Our stove was covered in cold old grease, that was pretty gross. The room is very tiny and tight. I was hoping for much more space to move around. The outdoors area was good. Plenty of food in walking distance and not shady at all. No scary homeless looking people. The most disappointing thing was the “grab and go breakfast” this is NOT “breakfast”! D... read more
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We also apologize our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We regret not meeting some of your expectations and hope to have another chance to redeem ourselves. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,193 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.