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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was pretty noisy at night. I felt like people where screaming outside my door.
Business response:
Thank you for being our guest at Extended Stay America. Although you had an overall pleasant stay, we are sorry for the noise issue you experienced at night during your stay. We regret the inconvenience caused and look forward to hosting you better in the future. Sincerely, Hotel Management
Business response:
Cynthia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
It was clean and I felt safe. I would not consider their breakfast to be a breakfast. It consisted of 2 granola bars choices, a muffin in a bag and coffee. It was called Grab and Go. Other that that it was fine. The people were nice and considerate.
Business response:
Terry, thank you for reviewing your stay at Extended Stay America. It was a pleasure knowing you liked our safe environment and that you had a restful stay in your clean room. However, we are sorry you did not like our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Everything was fine. It was okay. Clean. Nice location. I’m finished with my review.
Business response:
Tom, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our great location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Mario, thank you for your nice rating. We are glad you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Very clean and quite. Nice area, the leave you snacks which I loved. The kitchen area was VERY clean and so was the bathroom. No cigarette smell.
Business response:
Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
The staff is a bunch of cheerful, helpful young ladies that I have zero complaints about. The cleanliness of the rooms leaves lots to be desired. The long black hairs in the shower and bed let me know what the last guest probably looked like. The bathroom tub was so old that foot traffic has worn away the surface.
Business response:
Bill, thank you for your review. Although you liked our friendly staff, we are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We also appreciate your comments about the tub and will take appropriate action to make our future guests experience a better one. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The pet odor in the rooms is very strong. It's very strong right when you enter the room.
Business response:
Thank you for your review. We are disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our in-depth cleaning program to see where we can make improvements, so future guests are not similarly impacted. We hope you will return so we can make it up to you. Sincerely, Hotel Management
So-so stay Slept on a water bottle cap all night -- thought it was just a button on the mattress until, in the morning I reached under the sheets and found the bottle cap. Also, in the bath tub it looked like someone left a small piece of human feces on the back of the tub. Gross.....
Business response:
John, thank you for your review. Although you had an overall satisfactory stay, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.