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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but the bathroom sink drained out very slow. Minimal breakfast with just coffee and muffins but there’s places to eat next to the property. Overall it was ok.
This place is more for people between apartments than for corporate travelers. The rooms are extremely basic. We had to Ask for All kitchen items from the front desk, which they did have and supplied readily. The place is a bit tired and needs updating. No closed closets- just open hanging racks. No extra blankets and no cleaning service. The staff was great. Breakfast was packaged baked goods And coffee in paper cups.
Business response:
Dear Guest, We’re sorry to hear that your stay did not fully meet expectations, particularly with the overall room setup and presentation. Our accommodations are designed for extended stays with a simplified setup, and we understand that this may not align with every travel need. We also understand your comments regarding kitchen items and breakfast, as these should be clearly communicated to avoid any inconvenience. Kitchenware is available upon request at the front desk, and our complimentary offering is a grab-and-go brea... read more
Could use a refresh
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your overall rating and are glad you chose to stay with us. We understand your comments regarding the need for updates and apologize if the condition of the property did not fully meet your expectations. Your input is important and has been shared with our team as we continue to evaluate opportunities for improvements. We are committed to enhancing the guest experience and hope to have the opportunity to welcome you back in the future for a more ... read more
Staff was nice, toilet was backed up the whole time so we had to constantly plunge it, I asked for maintenance to come & plunge it & front desk said that no one was available & I can come & grab a plunger. Shower bar was falling off the wall so the shower curtain kept sliding down a & the fridge didn’t hold temp. I don’t recommend this hotel.
Business response:
Dear Guest, We are pleased to know the team was courteous during your visit, though we regret that several aspects of the room did not function as expected and impacted your overall comfort. We genuinely regret that you had some challenges related to in-room maintenance and air conditioner performance. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringin... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,179 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.