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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was okay. The room was big and it seemed clean. There were no amenities other than the kitchenette. If you wanted to use the kitchenette ypu had to request the tools from the front desk. The advertise snacks but its only vending machines. There was often a stong oder of cigarettes and Marijuana buts its a non-smoking hotel.
Overall the hotel was nice. Could use some upgraded beds and pillows.
Business response:
Dear Lisa, Thank you for taking the time to review your stay at Extended Stay America. We're glad you had a pleasant stay overall and appreciate you taking the time to point out areas where we can improve. Your comments about the beds and pillows are being shared with our team as we explore ways to enhance guest comfort. We value your input and hope to welcome you back again soon. Sincerely, Hotel Management
The staff are always great...even the new ones :-)
Room floor dirty, made my feet black
Business response:
Dear Jamie, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure the aspects you outlined are addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
Odor the place is ok. Convenient and readily available. But the room has this unexplainable odor. Don’t know if from a previous guest perfume or cologne. It just doesn’t smell fresh. Maybe, the room needed to be air out. Like open the window or something.
Business response:
Dear Eliza, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing that you found our property conveniently located. However, your comments regarding the room atmosphere are truly regrettable to read about. We have taken note of your concerns and will share them with our associates as a significant way of understanding how we can continue to deliver outstanding experiences by maintaining a welcoming environment for all our guests. Thank you for staying with us at Extended Stay Ame... read more
Observation Staff good, room okay , clean & quiet. They need to do a certain amount of maintenance. Shower valve needs repair, does not fully shutdown. Drips water , needs washers or a new cartridge. Recliner is Broken, does not recline.
The elevator floors were very dirty. The rooms floors were very dirty. The toilet seat doesn’t even fit the toilet. The hotel has a odd smell like mold or moisture
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 3.2 star rating with 2,563 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.