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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like cleaner when we first checked in the the second day it smelled so bad like cat pee that we had to keep the window open to be able to stand it. Just not a very clean place…
Business response:
Dear Kitty, We apologize for the unpleasant experience during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the odor in your room. We take cleanliness seriously and will address this issue with our housekeeping team to ensure such incidents are avoided in the future. Please know that your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope you will consider giving us another chance to provide a more pleasant and enjoya... read more
Business response:
Thank you for sharing. We look forward to see you soon.
Uncomfortable Towels look dirty, no shampoos I have requested no acondicionador,,iron broken if I want my room be clean $20 per day, continental breakfast only coffee and bread limited, I am handicapped no one receptionist offers help with my suitcases it a complete desaster my vacation after 9:00 pm no space to park my car. No worthy .
Business response:
Dear Miguel, We are genuinely sorry about your disappointing experience during your recent stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused by the cleanliness issues, limited amenities, and lack of assistance provided. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Please know that your comments are invaluable to us, and we appreciate you bringing them to our attention. We hope you will consider giving us ano... read more
Nice staff
Business response:
Dear Kenneth, We are thrilled to hear you had a positive experience with our staff at Extended Stay America! Providing exceptional service with a friendly attitude is fundamental to us. Thank you for your kind words. We value your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel Management
Good location, quiet.
Business response:
Dear Patricia, We are glad you found our location convenient and enjoyed a quiet stay. Providing a peaceful environment for our guests is important to us. We appreciate your feedback and are delighted you had a positive experience overall. If there is anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely,Hotel management
The floors in the building were not cleaned once during my 6 night stay. The room had old french frys u der the bed. The coffee in the morning was always empty by 8:30am. The employees were nice and helpful. The area was nice.
Business response:
Dear Valerie, Thank you for the review. We are pleased you found our employees to be friendly and helpful and that you enjoyed the surrounding area. However, we apologize for the cleanliness issues you encountered during your recent stay. Your feedback is invaluable to us, and we will address these concerns with our housekeeping teams to ensure that our standards are consistently met. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a more satisfactory experien... read more
Friendly staff.
Really convenient location, within a good radius of places to go to and stuff to do. Staff was very helpful and nice. Other guests were nice and everyone keeps to themselves doing their own thing. Definitely will be making this location my go to when I make trips out to the area
Business response:
Dear Celeste, We are thrilled that you found Extended Stay America's location convenient and enjoyed the helpful and friendly staff. It is fantastic that you also had a positive experience with other guests. We are honored to be your go-to choice for future trips to the area and look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,224 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.