Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to learn that your stay did not fully meet your expectations, particularly regarding breakfast and the availability of dishware. Our grab-and-go breakfast is designed to provide a convenient and straightforward start to the day, although we understand that some guests may prefer a wider selection. Additionally, for hygiene reasons, cookware and dishware are kept at the front desk and available upon request, and we regret that this was not c... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We regret the delay you encountered during check-in and understand how inconvenient that must have been. We also appreciate your feedback regarding the amenities, which helps us identify areas for improvement. Your comments have been shared with the relevant teams to ensure more attentive service and a smoother arrival experience. We value your input and hope to welcome you back for a smoother experience. Sincerely, Hotel Management 

Business response:

Dear Seiji, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re glad you enjoyed the peaceful atmosphere during your visit. Providing a calm and relaxing environment for our guests is always a priority, and it’s wonderful to know this contributed to your stay. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Lourdes, Thank you for sharing your impressions of your stay. We regret that the condition of your room did not meet your expectations and understand how this may have affected your overall experience. Your feedback regarding upkeep and appearance has been shared with our team to ensure closer attention to detail and consistency. We appreciate your input and hope to provide a more positive experience in the future. Sincerely, Hotel Management 

Business response:

Dear La Shanda, We are thrilled to hear you had a great experience! At Extended Stay America, our goal is always to make guests feel welcome and comfortable, and we are glad we could provide that during your stay. Your kind words mean a lot to our team, and we look forward to hosting you again soon for another enjoyable visit. Thank you for sharing your feedback! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your plans were disrupted during your visit, and we understand how disappointing it must have been to encounter difficulty at check-in. Please know that your comments have been shared with our team to help improve communication and ensure guests are better informed about such situations. We hope you will consider giving us another opportunity to provide a much-improved stay. Sincerely, Hotel Management