Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're thrilled that our 24/7 laundry service was a convenient feature during your stay. We understand how valuable it can be to have easy access to laundry facilities, especially when you're away from home for an extended period. Thank you for taking the time to highlight something that worked well for you. We hope to welcome you back soon for another seamless stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We are delighted you chose to stay with us at Extended Stay America. Thank you for pointing out two of the conveniences that guests often find most helpful. Having access to on-site laundry facilities makes extended stays more manageable, and being near a variety of restaurants offers added flexibility. We're glad these features added to your experience and hope the location served you well throughout your visit. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad to hear that your check-in and check-out experiences were smooth and efficient. However, we apologize if there were any aspects of your stay that did not meet your expectations. We value your input and are committed to ensuring every guest has a pleasant experience. We would be pleased to welcome you back in the future, with the hope of providing an improved stay.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your thoughts. We understand that certain aspects of the property may feel dated, and we appreciate your honesty. Maintaining a well-kept and comfortable environment is important to us, and your feedback helps highlight areas that need continued attention. While some parts of the hotel may show signs of wear, we're committed to making improvements and ensuring that the overall guest experience remains positive. We hope to have another opportunity to welcome you back and provi... read more

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're glad to know that our team made your visit more enjoyable. Every staff member works hard to ensure guests feel supported and welcomed. Knowing that this level of care made a difference for you means a great deal to all of us. We're grateful for the opportunity to host you and hope your experience encourages a return visit. We look forward to your next stay.Sincerely,Hotel Management