Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Dear Diane, Thank you for connecting with us about your time at our hotel. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management 

Business response:

Dear Hector, Thank you for being our guest. We want to extend our apologies for not providing you with a room as per your expectations. We completely understand your frustration and the inconvenience this caused you. Also, you found cleanliness issues when getting a room, which is another sad thing that should not have happened. We are sure this is a case of miscommunication between the front desk and the cleaning team. Rooms are investigated before delivery, and something was missed in your case. Please let us discuss this ... read more

Business response:

Dear Stella, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards in our service and the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit.Sincerely,Hotel Management