Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Dear Miho, Thank you for choosing us and sharing a review of your visit. We appreciate your feedback, and we're glad you found aspects of your stay enjoyable, such as the TV, bed, refrigerator, and shower. We apologize for any inconvenience you encountered. Our team will work diligently to address and improve the issues you've mentioned, ensuring a more pleasant experience in the future. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for an even better stay.SincerelyHotel Managem... read more

Business response:

Dear Linda, Thank you for making us your home away from home again. Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest! It was our honor to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Mary Ann, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that you liked our staff; however, we are very disappointed if we overlooked some housekeeping areas with our hallways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management