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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was at 3:00 pm. When I got there the room wasn’t ready and had to wait until 5: 45pm. Horrible. This is always the case with this hotel. Have had to stay in the past at extended stay , and the wait is always about 2 hours. The room had cockroaches in the bathroom. In the past I had a room with a sofa bed and the bed had urine stains all over. Overall the service and cleanliness needs much improvement.
Business response:
Thank you for choosing to stay at our hotel and sharing your experience. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We are grateful for your patience and understanding. We also apologize for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your feedback, and we hope you will consider a return ... read more
Kind of outdated .
Business response:
Trevor, thank you for taking the time to share your comments. We hope you had an overall good stay, but we apologize for not meeting all of your expectations. We are grateful for the feedback, and we will share these notes regarding our property needing an update with the appropriate individuals for future modernization plans for our hotel. We look forward to welcoming you back in the future. Sincerely, Hotel Management
South Bay Trip My stay was great, check in was easy. Room was better than what I had reserved. Thank You
Business response:
Manuel, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property itself is nice and is in a great location. The beach is 2 miles away. There's a mall and food less than half a mile and definitely walking distance. Now this is supposed to be a "non-smoking" hotel, and the place reeked of weed smoke in the hallways and in the elevators. A fellow patron made the same complaint, and the on duty front desk staff, sprayed in the elevator. Their "free breakfast" is packaged muffins which is not what I would consider worth the advertisement as "free breakfast." Overall, I won't stay ... read more
Business response:
Joshua, thank you for your valuable feedback. Although we are glad you liked our property as well as our location, we are sorry for not meeting your expectations with the breakfast we offer and apologize for the specific concern you mentioned. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure it is not repeated. We hope you will change your mind and give us another chance to regain your trust. Sincerely, Hotel Man... read more
Friendly service and clean room
Weekend getaway I was coming from far with my daughter and arrived a bit early and tried to check-in before 3pm and was told a bit unprofessionally that i had to wait...no exceptions...so we had to run around town with our stuff in the car while we were in town which was a bit uncomfortable...we ended up checking in around 10pm which would've been nicer to had been able to just go straight to the room and relax but nope...other than that the stay was nice...wish the parking situation was more for actual guest than for for pe... read more
Business response:
Melissa, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you enjoyed most aspects of our hotel and that, overall, your stay was enjoyable. We would, however, like to apologize for the disappointing aspects of your stay. We regret not being able to grant your request for an early check-in due to our high occupancy with the convention that was during your visit. We are grateful for your patience, and we hope to have another opportunity to host you whenever your travels bri... read more
They switched my hotel to another location with no notice, so i had to drive to a different location. The lobby smelled, and customer service was not so great.
Business response:
Xang, thank you for taking the time to evaluate your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and take the necessary steps to ensure we are well-poised to serve you better. We hope to have the opportunity to make your next stay wi... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 4.2 star rating with 1,330 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.