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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was not very clean. Dirty walls, dust on light fixtures, countertops not wiped down. Staff was very friendly, but I would not stay there again.
Business response:
Dear Jasmine, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Room Smelled like cigarettes
Business response:
Dear Patricia, thank you for being our guest and for sharing your feedback. We are sorry if the smell compromised your experience. We were unaware of these concerns; otherwise, we would have tried our best to resolve the issue or change your room. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Check in was at 3:00 pm. When I got there the room wasn’t ready and had to wait until 5: 45pm. Horrible. This is always the case with this hotel. Have had to stay in the past at extended stay , and the wait is always about 2 hours. The room had cockroaches in the bathroom. In the past I had a room with a sofa bed and the bed had urine stains all over. Overall the service and cleanliness needs much improvement.
Business response:
Thank you for choosing to stay at our hotel and sharing your experience. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We are grateful for your patience and understanding. We also apologize for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your feedback, and we hope you will consider a return ... read more
Kind of outdated .
Business response:
Trevor, thank you for taking the time to share your comments. We hope you had an overall good stay, but we apologize for not meeting all of your expectations. We are grateful for the feedback, and we will share these notes regarding our property needing an update with the appropriate individuals for future modernization plans for our hotel. We look forward to welcoming you back in the future. Sincerely, Hotel Management
South Bay Trip My stay was great, check in was easy. Room was better than what I had reserved. Thank You
Business response:
Manuel, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property itself is nice and is in a great location. The beach is 2 miles away. There's a mall and food less than half a mile and definitely walking distance. Now this is supposed to be a "non-smoking" hotel, and the place reeked of weed smoke in the hallways and in the elevators. A fellow patron made the same complaint, and the on duty front desk staff, sprayed in the elevator. Their "free breakfast" is packaged muffins which is not what I would consider worth the advertisement as "free breakfast." Overall, I won't stay ... read more
Business response:
Joshua, thank you for your valuable feedback. Although we are glad you liked our property as well as our location, we are sorry for not meeting your expectations with the breakfast we offer and apologize for the specific concern you mentioned. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure it is not repeated. We hope you will change your mind and give us another chance to regain your trust. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 4.2 star rating with 1,412 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.