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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Ronchelle, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Love the property and the staff. I feel that the pricing doesn't match what they state by the longer you stay the less you pay. The weekly coupons are also misleading. I've yet to receive the full % off. Still my first choice when I need a place to stay. Thank you.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
check in was good, however the bed was really hard I couldn't sleep the bed new to be change out ruff night for me
Business response:
Thank you for choosing Extended Stay America. We are glad you liked the service provided by our front desk staff. However, we are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
It was a cheap stay, however, the extended stay that’s 15 min away was definitely a better overall place compared to here. There was a daunting smell of cigarettes that stuck in the hallways and in the room.
Business response:
Jonathan, thank you for your feedback about our hotel. Our goal is to provide excellent service, so we regret we fell short. Your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Steve, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to know we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Check in service An older African American lady checked me in and was very professional and most amazing worker there has ever met since any of my stay at the extended stay. Excellent service, gave me all the information needed for my stay that I didn’t even know about in the past while staying at the extended stay before. She definitely needs a raise or a promotion!
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous staff and enjoyed your stay with us. We will be sure to share your compliments with the associate you mentioned for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Property was in a decent area , but the room left a lot to be desired. Both shower and bed had hairs in them. WiFi kept disconnecting as well . hotel reeked of weed even though it was a “smoke free property” . Janice was very nice and greeted me warmly upon my arrival . Overall having experienced this hotel i would only book again because the price is extremely affordable .
Business response:
Dear Valued Guest, Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the issues you experienced in your room.We have a duty to follow the processes in place to ensure each guest room is well maintained. Additionally, we have a responsibility to place a room in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.