This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weird, putrid smell in the hallways as soon as you get off the elevator. I would have preferred the smell of cigarette smoke to whatever smells were going on in the hallways. It was a cross between bleach, ammonia, pet odors, and someone's nasty cooking or takeout. It was nauseating. Fortunately, these smells did not creep into the room I checked into, which was clean and decent enough.
Business response:
Thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I've never stayed in a property that had full kitchen. I was okay not having my room cleaned every day, but the garbage I had to remove personally. The room "looked" clean but there was hair on bathroom floor as well as on shower walls. I'm a shaved man, so no way ANY of the hair was mine. The bathroom sink was plugged so I could not use it much. The toilet seat had poop under the seat at the attachment area. I don't want to imagine what I would of found had I really looked. The property was clean over all and besides the do... read more
Business response:
Thank you for being our guest. We're glad to know you liked having a kitchenette in your room, but we're sorry for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request ... read more
Decent room, kitchen, and bathroom. Clean and comfortable.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you were impressed with your well-appointed room and that you had a pleasant time while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Gabriel, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Jerry, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Great stay Awesome all around
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The smell of marijuana each time I left my room it was a very bad stench!! I thought that this is a non smoking place?
Business response:
Dear Guest, thank you for being our guest and for sharing your experience with us.We are sosorry for the inconvenience you experienced due to the smoke smellthroughout your stay. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you back for the fresh and clean environment you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.