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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than perfect! I have stayed at this location several times before and I never had a problem HOWEVER, on Saturday night (04/27) when I checked in, the room that I had booked and paid for was not available. Instead they gave me another room and even charged me an additional fee! The lady who checked me in was professional but NOT friendly. The girl that checked me out on Sunday morning was quite friendly, she explained the fee and refunded the 5 dollars and change so that I didn't feel shorted. She was the positive part o... read more
Business response:
Joseph, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. We are sorry we were unable to accommodate you in the room which you booked, and for the service issue, you experienced at the time of check-in. Your feedback will be used as a training tool to improve our service going forward. On your next visit, we will try our best to allocate you a room which best meets your need. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experien... read more
Business response:
Mark, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Nice location Great location. Smelled like pot throughout the hallways. You have to request everything for the kitchen as it is totally bare. Simple request for 2 forks went ignored after requested at the desk and they were going to deliver them to the room. Never happened. Requested again the next day and edited 10 minutes for them to track some down. Did finally get the forks. Used shampoo container left on bathroom sink.
Love it ,everything was neat and accessible lots of restaurants to choose from.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-kept property and that our location close to various restaurants worked well for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The place was nice during check in , and all was well.
Business response:
Thank you for choosing Extended Stay America for your recent visit. Your high praise of our warm hospitality and facilities means a lot, and we will share your compliments with the team. We look forward to your next stay. Sincerely, Hotel Management
Business response:
Kristal, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice big room. Hotel just smelled like cigarettes.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! Your feedback regarding the odor issue will be shared with our housekeeping team. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Janice was very polite and helpful when checking in. Room was dirty, sheets were terribly stained, animal fur was all over, the bed was uncomfortable and the grab n go breakfast was simply coffee with grouds and a granola bar.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we will share your comments with our brand leaders to determine new grab-and-go breakfast offerings. However, we will be sure to share your compliments with Janice for taking good care of you. Please revisit us so we can make it up to you. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.