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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I likes the location. The lobby smelled like weed the whole time. The staff is young which is fine but personal phone calls or not professional especially in front of guests. The breakfast that is included is a joke. I understand grab and go but you should have put that on the website. Also when I went to get some breakfast both coffees were out. I am coming back to California next week and I will not be staying here again.
Business response:
Ericka, thank you for your review. We're glad to know our location was ideal for you, but we're sorry for the smoke smell you experienced and for the poor service you received from our associates. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the odor from our property. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will consider a return visit so we... read more
Great if you're on a budget. Excellent staff!!! As with most hotel stays there's good and bad. The good: The best thing about the hotel was the service. Every person I interacted with was very friendly and helpful when I needed it. I loved the fact that there was a laundry room with sturdy industrial-style washers that really clean clothes well and dryers that tried quickly and there was a big folding table. The blackout curtains and peaceful and quiet nature of the hotel allowed for great night sleep. The not so good: the h... read more
Business response:
Thank you for sharing detailed feedback about your stay at Extended Stay America. We are glad to know you were particularly impressed with your room and the attentive service provided by our team. That being said, we are sorry our grab-and-go breakfast offerings were not to your liking. Your comments will be shared with our brand leaders to assist them when determining new selections. Thank you again, and we hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Place was great, staff was friendly. Loved the breakfast!
Business response:
WEe appreciate you for choosing Extended Stay America on your trip to our city. It is a delight to know you were highly impressed with the service provided by our team and that you could start your day with our delicious breakfast offerings. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Property was not in the best area! I was worried about venturing out and decided to stay in. The hotel is very outdated and furniture in poor condition. Carpet wasn’t in the best condition. The breakfast had slim to nothing available and staff was not trying to restock with any food.
Business response:
Thank you for writing back to us. We offer our apologies for failing to impress you with our guest service and that the condition of our property left you with a poor impression of us. Your feedback highlights the area of development, so it is discussed with the appropriate individuals to improve not only our service levels but also to ensure that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this ar... read more
Our stay at this hotel was all in all pleasant. It was weird that the hotel does not provide room cleaning during the stay. Also, they advertise breakfast but only have coffee but the staff was friendly and for the price we paid it was okay.
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you found our rates reasonable and liked the attentive service provided by our associates. We also acknowledge where we fell short and would like to let you know our housekeeping is done on a weekly basis and is available upon request at a nominal fee. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.