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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice It was great
Business response:
Angelica, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not impressed Rooms are clean and beds are comfortable. The on the go breakfast is just that, grab and get out. I guess the price paid is for the full refrigerator and eyes to cook on. If you want me towels you have to bring them your old ones. No pool and no ice machine even the cheap cheesy hotels have an ice machine.
Business response:
David, thank you for your recent stay at our hotel. We are glad to read you liked the cleanliness of your room and the comfort of our beds. However, we apologize that we didn't meet all of your expectations. Kindly note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to accommodate you again in the future. Sincerely, Hotel Management
The room was very big and clean the staff was exceptionally helpful
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the size of your room and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Needs upgrade We didn't have clean towels, no where in the room description does it say that you don't room service unless you stay more than 7 days. We stayed 4 days. Hotel had a cigarette smell. The rooms was dirty, and looked like no one ever wiped the doors down.
Business response:
Thank you for your recent review of your stay at Extended Stay America. We apologize for your disappointment with the cleanliness issue in your room.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each gu... read more
Slightly Mishap Well the first 2 days I realized that the room I was placed in had bed bugs and I got bit a few times. I was then moved to a different room and everything was fine after that.
Business response:
Dear Garry, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.