Extended Stay America - Los Angeles - Torrance Harborgate Way

Business response:

Thank you for your recent stay and for the candid review of Extended Stay America. Although you were pleased with the service provided by our associates, we are sorry we fell short in some aspects. We have taken note of your feedback and would like to let you know our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We hope to have one more chance so we can make your next visit pleasant in all... read more

Business response:

Bridgette, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. Thanks again for the recommendation, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad our location worked well for you and that you had an overall pleasant time with us. We hope to see you again whenever you are back here. Sincerely, Hotel Management 

Business response:

Bridgette, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with our courteous associates and that you enjoyed our delicious breakfast offerings. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're happy to know you were impressed with the service you received from our associates and that our location was ideal for you. However, we regret not meeting your expectations with the cleanliness of your room. We have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Bridgette, thank you for the glowing review of Extended Stay America. We're delighted to know you had a relaxing time with us and that the service provided by our associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Bridgette, thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Sheldon and Deja, and we will be sure to share your compliments with them. Thank you again, and we look forward to welcoming you back in the future. Sincerely, Hotel Management